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What to do if you have a complaint?

We hope that you will be satisfied with the service that we provide.  If you wish to register a complaint, please contact us via any of the following methods:

In Writing:                   The Customer Resolution Team, PRIMIS Mortgage Network, 3700 Parkside, Birmingham Business Park, Solihull. West Midlands. B37 7YT.

By Telephone:              0121 767 1139

By Email:                     complaints.solihull@primis.co.uk

PRIMIS will aim to deal with your complaint quickly and impartially. You can see our full complaints procedures via our website www.primis.co.uk and following the links for Customer Complaints from the home page. If we cannot resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service. 

Full details can be found on its website at www.financial-ombudsman.org.uk

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YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
“The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.”
“The Financial Conduct Authority does not regulate all Buy to Let mortgages”
Registered address: 4 Digswell Park Cottages, Digswell Park Road, Welwyn Garden City, AL8 7NN
Partners – Roger Phillips & Neil Leonard.

MTGE Partnership LLP is an appointed representative of PRIMIS Mortgage Network, a trading name of First complete Limited which is authorised and regulated by the Financial Conduct Authority
England and Wales registered number OC431092
MTGE IS PROUD TO BE A CARBON NEUTRAL COMPANY 
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